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Your Account and Payments Are Protected Here

We've built area 1888 around real security — your account credentials stay encrypted, deposits via DANA, OVO, GoPay and QRIS are verified before they clear, and withdrawals are…

Account verification requiredPayment method confirmationData retention policySupport escalation available
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area 1888 Your Account and Payments Are Protected Here
POLICY SUPPORT

How to Contact Us About Legal Questions

Our support team handles account disputes, data requests and legal questions through multiple channels.

Live Chat Available inside your account lobby 24/7.
Email Support Send your legal question, account number and a description of your issue to our…
In-App Help Centre Browse our policy library directly inside the app under Settings > Legal & Terms.
SECURITY & DATA

How We Handle Your Data and Account Security

We take your personal information and funds seriously. Every deposit and withdrawal is logged and cross-checked against your account history before processing.

Encryption & Passwords

Your login credentials are hashed using industry-standard algorithms. We store only the hash, never the password itself. Two-factor authentication is available in account settings to add a second layer.

Payment Verification

Every deposit is checked against your linked payment method — DANA, OVO, GoPay or QRIS — to prevent fraud. Withdrawals are verified against your original deposit method before funds are released.

Data Retention

We keep your account data, transaction history and communication logs for seven years. After that period, inactive accounts are archived; you can request deletion by contacting support.

Cookie & Tracking Policy

We use cookies to keep you logged in and to recognise your device. You can adjust cookie settings in your browser; disabling some may limit your ability to play on mobile or use certain lobby features.

Third-Party Sharing

We do not sell your data. We share payment information with DANA, OVO, GoPay and QRIS only to process your deposit or withdrawal. We may share anonymised statistics with regulators where local law requires.

Data Access & Deletion

Request a copy of your personal data or ask us to delete your account by emailing support with your account number. We comply within ten business days; some data may be retained for regulatory reasons.

Questions About Account Rights and Data

Below are the questions we hear most often about how our legal framework works and what rights you have as an account holder.

Yes. Open your account, go to Settings > Account & Data, and select 'Download My Data'. You'll receive a CSV file with your deposit history, game activity, withdrawals and registered contact details. If you prefer, email support with your account number and we'll send it within ten business days.

Contact our support team immediately via live chat or email. We'll freeze your account within minutes while we review the login history and check for unauthorised transactions. If funds were moved without your permission, we investigate and may restore them depending on the circumstances.

We retain all account data, transaction history and game logs for seven years. This helps us settle disputes and comply with financial regulations. After seven years, inactive accounts are archived; you can request data deletion by contacting support, though some records may be kept for legal reasons.

Yes. Go to Settings > Account Management > Close Account, or email support with your account number. Your account will be disabled within 24 hours. Your data will be retained for seven years per our policy; you can request deletion after that period.

Tell us right away via live chat or email. Provide your transaction ID, the date and amount, and explain the issue. Our team investigates within three business days and reviews payment gateway records with DANA, OVO, GoPay or QRIS to trace the transaction and resolve the dispute.

We share only the information needed to process your deposit or withdrawal — your name, account number and transaction amount. We don't share your email, password or game history. Payment providers see only what's necessary for their transaction processing.

Your account terms depend on local law in your region. When you open an account, area 1888 operates where local law permits and under the regulatory framework of your jurisdiction. Contact support if you have questions about which laws apply to your specific account.

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